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Help & Support

Questions about CMMC Command? We're here to help.

Email Support

Send us a message and we'll get back to you within one business day.

support@cmmccommand.org

AI Compliance Advisor

Already a subscriber? The AI Advisor in your dashboard answers CMMC-specific questions grounded in your actual assessment data faster than email for compliance questions.

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Common Questions

How do I get started after signing up?

After signing up, the onboarding wizard walks you through creating your organization. Once complete, head to the Assessment page to begin scoring your 110 NIST SP 800-171 controls.

How is my SPRS score calculated?

Your SPRS score uses the DoD-assigned weights per control (1, 3, or 5 points). Fully implemented controls contribute positively; partial and not-implemented controls subtract. The range is -203 to 110. Use the SPRS Simulator to test scenarios before submitting.

Can I invite my C3PAO assessor?

Yes Enterprise plan includes the Assessor Collaboration Portal. Go to Team → Invite Assessor to generate a time-limited, read-only link for your external auditor.

Is my data CUI-safe?

CMMC Command stores compliance metadata (control statuses, scores, evidence filenames) not CUI content. AI features only receive control metadata and your company name, never document contents. See our Security page for full details.

How do I connect my security tools?

Go to Integrations in the dashboard. Professional plan supports up to 10 integrations including Microsoft Entra, CrowdStrike, Okta, AWS, and more. Each integration auto-collects evidence mapped to your NIST controls.

How do I upgrade or change my plan?

Go to Settings → Billing. You can upgrade, downgrade, or access the Stripe billing portal to update your payment method or download invoices.

Official CMMC Resources